Service and Support

Comprehensive Service System

Technical Consultation: Professional engineers provide technical solution consultation
Equipment Selection: Recommend the most suitable equipment model based on customer needs
Solution Design: Provide complete oil processing solutions

Installation & Commissioning: Professional technicians provide on-site installation and commissioning
Operation Training: Comprehensive training for customer operators
Technical Support: 7×24 hour technical support hotline

The company has established over 30 service outlets nationwide to ensure timely service for customers.

Providing remote technical support and on-site services for international customers, with service network covering major global markets.

Response Time: Respond within 2 hours of receiving service request
Arrival Time: 24 hours within province, 48 hours outside province to reach site
Resolution Efficiency: 90% of failures resolved within 24 hours

Equipment on this site is supplied against factory quotation, technical confirmation, and the signed contract. Many projects are confirmed against voltage, capacity, packing method, and process requirements before production.
Before placing an order, please confirm the model, configuration, lead time, packing method, and service scope with our sales team.
If you find transport damage, quantity discrepancies, or a mismatch between the delivered equipment and the confirmed contract or order, please contact our sales and after-sales support team as soon as possible.
For quality-related after-sales handling, please refer to the service commitments on this page and our published quality commitments. Warranty coverage and execution follow the contract and the public project information.