Service and Support

Comprehensive Service System

Pre-sales Service

Technical Consultation: Professional engineers provide technical solution consultation
Equipment Selection: Recommend the most suitable equipment model based on customer needs
Solution Design: Provide complete oil processing solutions

Sales Service

Contract Signing: Sign detailed service contracts
Production Progress: Real-time tracking of equipment production progress
Quality Assurance: Strict production according to quality standards

After-sales Service

Installation & Commissioning: Professional technicians provide on-site installation and commissioning
Operation Training: Comprehensive training for customer operators
Technical Support: 7×24 hour technical support hotline

Service Network

National Service Network

The company has established over 30 service outlets nationwide to ensure timely service for customers.

International Service

Providing remote technical support and on-site services for international customers, with service network covering major global markets.

Service Commitment

Response Time: Respond within 2 hours of receiving service request
Arrival Time: 24 hours within province, 48 hours outside province to reach site
Resolution Efficiency: 90% of failures resolved within 24 hours